What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not getting email alerts

    Asked by a1meds on March 17, 2011 at 01:36 PM

    I am building a new site and am currently testing everything before I make it public. Now I have two forms that I am using. One of them (new patient pre-verification)  is working fine. The other (contact us) is not working right. It works from your site when I send a "Test" message, but does not work from my site.

    The site that I am sending you to look at is not public yet.

    Page URL:

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    JotForm Support

    Answered by NeilVicente on March 17, 2011 at 03:03 PM


    Make sure that you set up Email Alerts correctly.

    For your reference - http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions