Submission uploads: Occurs 404 error.

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    LuraLeigh
    Asked on April 01, 2019 at 02:28 PM

    While the upload link looks perfectly fine within the submission online, when the link is clicks it produces/directs to a 404 error. 

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    Alan_D
    Answered on April 01, 2019 at 03:55 PM

    404 error means file not found. I have inspected this submission. There was no problem. I'm forwarding this problem to our back-end team. You will be informed here.
     

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    mehmetcan
    Answered on April 02, 2019 at 11:07 AM

    Hello LuraLeigh,

    Unfortunately, files did not reach our servers during that submission and we cannot recover those files. We are actively working on updates to our system to improve detection of failed uploads to prevent similar cases in future.

    We apologize for inconveniences caused.

    Thank you.