Drag and drop upload widget not passing attachments to Zapier

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    epvcfa
    Asked on April 01, 2019 at 03:15 PM

    Hello,

    I have already filed a support request with Zapier, and they have confirmed that only the first attachment uploaded with the Drag and Drop widget is making it to Zapier (no matter how many attachments upload successfully to JotForm when the form is submitted).

    Please help!


    Thank you,

    Erik

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    Alan_D
    Answered on April 01, 2019 at 04:26 PM

    I have inspected your account. You have two forms. And none of them have drag and drop upload widget. Can you please share form ID to inspect?

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    BDAVID
    Answered on April 01, 2019 at 05:46 PM

    Please note that there is no much we can do since Zapier is the one that handles the integration between JotForm and the other app that you connected through Zapier. 

    Considering that the Drag and Drop is a widget, probably Zapier does not support it. Please try using a native File Upload field:

    07-17-2017-1500241058.png

    What is the other app where the file should go to? We might have it available in our integrations.

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    epvcfa
    Answered on April 02, 2019 at 08:55 AM

    The destination app is Trello. I know Zapier supports the Drag and Drop Upload widget, because it successfully passed multiple attachments to Trello cards in initial testing. Now, it only passes the first attachment to a Trello card. I'm not sure what might have changed. 


    I have a gist/sample API request/response from Zapier if that would be helpful in diagnosing the root of this issue and if there is a place I can share privately. 


    I will look into the native File Upload field. Can that pass multiple attachments to Trello via Zapier in a single JotForm submission? Or does JotForm support a more direct integration with Trello?


    Thank you,
    Erik

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    Alan_D
    Answered on April 02, 2019 at 10:49 AM

    Jotform has direct Troll integration. You can set it up from here.
    15542162834.png You can also upload multiple files with the simple file upload field. Please look at these.15542163191.png15542163362.png Can you share your Zapier-Trello action?15542163993.pngPlease test out direct Trello integration. If the issue still persists please contact us. We waiting for your answer to forward the problem to our back-end team.