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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms missing

    Asked by asred on February 11, 2013 at 01:27 PM

    I have lost quite a few of my forms for some reason. I get an error message on the websites. ../../js/builder/question_definitions.js:281: TypeError: Cannot read property 'value' of undefined prop.readonly.value = prop.readonly.value ? prop.readonly.value : 'No';

     

    When I come to edit the forms here they are gone. they have been working ok up to today.

     

    Let me know please. These are important client forms

    Screenshot
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    Answered by jimmycrow on February 11, 2013 at 01:28 PM

    all my forms on all my sites have dissapered as well.

     

    what is going on?

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    Answered by asred on February 11, 2013 at 01:30 PM

    Maybe the site has been hacked again!!!

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    Answered by asred on February 11, 2013 at 01:35 PM

    Maybe the site has been hacked again!!!

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    Answered by RSSMarketing on February 11, 2013 at 01:39 PM

    Just one of my forms has disappeared today. Afraid to open any of the other ones. Have also noticed that all of the submissions for that form have disappeared as well. Not good!

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    Answered by mmeyers on February 11, 2013 at 01:47 PM

    Same issue with me.

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    Answered by jimmycrow on February 11, 2013 at 01:49 PM

    and just like that they are back

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    Answered by asred on February 11, 2013 at 01:49 PM

    I have just gone back to my forms and some have returned but I had to refresh the screen to then go to 'edit' and them get the embeded code again and put it on the site. I tested the forms and they work.....so far !!!

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    Answered by asred on February 11, 2013 at 01:51 PM

    Have a look at my reinstated form........after refresh...edit......embeded code.....put on site again.

     

    http://www.websme.co.uk/subscription-area/

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    Answered by jeanettebmz on February 11, 2013 at 02:07 PM

    @asred

    Our site has NEVER been hacked

    @jimmycrow and  @asred

    This was a temporary glitch due to improvements to our platform. But the issue should be fixed now.

    We apologize for the discomfort this might have caused to you all

    Please clear your browser cache and re-login to jotform if necessary

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    Answered by asred on February 11, 2013 at 02:15 PM

    Sorry I meant under investigation and my forms were down for a few days.

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    Answered by RSSMarketing on February 11, 2013 at 02:17 PM

    I have all of my forms back but one. I have cleared cache, logged out, restarted, etc. and the form is still not there. Any suggestions jeanettebmz?

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    Answered by midmainedolphins on February 11, 2013 at 02:19 PM

    I've done everything requested as well and my form is still not available.

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    Answered by jeanettebmz on February 11, 2013 at 02:36 PM

    We have already forwarded this issue to our developers who are very aware of the problem and should be fixed anytime soon .

    In the meantime we appreciate your patience.

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    Chief Technology Officer

    Answered by eee on February 12, 2013 at 03:56 AM

    Hi,

    Problem has been fixed,

    Kindest Regards,

    Ertugrul.