Authorize.net Payment HIPAA Form: is showing a "PCI:: Error during transaction" error message.

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    NMSCJotform
    Asked on April 01, 2019 at 04:46 PM

    Hi,

    We submitted a ticket for this on a different account and your back end team was able to resolve it.  we are getting

    PCI :: Error during transaction

    The merchant login ID or password is invalid or the account is inactive. 

    Please go back and fix this

    as an error on a Hipaa compliant Auth.net form. 

    This is the same issue/error we had on the dpjotfrom account.  Please assist.

    Thanks

    Joehttps://hipaa.jotform.com/90845905457164

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    BDAVID
    Answered on April 01, 2019 at 06:16 PM

    I will forward this to our back-end team. You will be updated via this thread.

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    DP_Jotfrom
    Answered on April 03, 2019 at 10:41 AM

    Looking for a response, the other account was solved in a few hours.  has there been any progress made here?

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    BDAVID
    Answered on April 03, 2019 at 12:00 PM

    The bug report is being reviewed by our development team already, but there is no estimated time-frame for a resolution yet. You will be notified via this thread if there is any progress on this bug report.

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    joe 
    Answered on April 03, 2019 at 03:27 PM

    Just so you have reference to what was done before, this was the thread that has already been resolved from what appears to be the same or a similar issue.
    https://www.jotform.com/answers/1771019-Authorize-net-on-HIPAA-getting-HTTP-504-error-after-submitting-the-form

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    EltonCris
    Answered on April 03, 2019 at 05:16 PM

    Based on the error you've posted;

    PCI :: Error during transaction

    The merchant login ID or password is invalid or the account is inactive. 

    This means that the Aauthorize.net credentials are either incorrect or inactive or it could be empty in the settings. Can you please ensure that the API Login ID and Transaction Key in your Authorize.net payment settings are provided and are all correct?

    Thanks