Account suspended

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    Suzy Wedley 
    Asked on April 01, 2019 at 04:46 PM

    Hi, I have had my account suspended due to suspected phishing (which I certainly wasn't doing if someone would take two second to look at the form) and have twice filled in the form that appears on the page when I try to log on but no one has bothered to look at my case or get in contact. 

    You think I phishing because I use the word 'password' - it is simply a child safeguarding question asking parents to give a password/safe word that they will pass onto a friend or family member of someone else is picking up the child from my sessions. I can get rid of that question or reword it but obviously not when I'm locked out and being ignored by what you laughingly call 'customer support'.

    Please get back in contact asap. 

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    Answered on April 01, 2019 at 05:23 PM

    These forms were found on your account as suspicious of phishing activity because you're using the word password. 


    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "Password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.