How to update the integration with our 3rd party desktop app?

I have one of our forms going directly to a 3rd party service desk program we use for work orders. Once the form is received in our service desk the requester's email is always the administrators email address for JotForm. Is there a way we can have the requester's email address sow up instead of the administrators?

Thanks,

Have you performed the integration on the form builder? 

I mean, did you find the integration on this list https://apps.jotform.com/category/integrations? 

If so, then you may edit the integration and re-map the fields by going to the settings tab and clicking on the integrations section. 

If the integration has been developed using your own code, then you will need to edit it and map the fields as you need.