Templates have disappeared

  • Profile Image
    latdigital
    Asked on February 11, 2013 at 01:44 PM

    We are testing a trial version of your software and built two form templates last week, which over the weekend have disappeard.  They were showing on Friday at these two URLs, but are now showing a blank screen.

    http://jotform.us/form/30346976817162

    http://jotform.us/form/30375197980160

     

    Can you please give us guidance and let is know if these two templates can be restored?

     

    Thanks...

    Earl Baer

    LA Times

    earl.baer@latimes.com
    (213_ 258-8564 

  • Profile Image
    pinoytech
    Answered on February 11, 2013 at 02:24 PM

    Hi Earl,

    We apologize for the inconvenience that may have caused. Let me forward this to our dev team for further investigation and we will inform you immediately as soon as this issue fixed.

    We would like to ask your patience while our dev team working on this.

    Thank you!

  • Profile Image
    Jean Hudson
    Answered on February 11, 2013 at 08:47 PM

    Update please? We spent quite some time on these forms.

  • Profile Image
    EltonCris
    Answered on February 11, 2013 at 11:38 PM

    Hi Earl,

    This form seems to be fine now: http://www.jotform.us/form/30346976817162

    But this one doesn't have any contents in it, do this form has fields already? http://www.jotform.us/form/30375197980160. I could not view the fields on edit mode either.

    Please recheck the form again on your side and clear your browser's cache and cookies if the problem still persist.

    Thanks!