Incomplete submissions are no longer showing

  • Profile Image
    Asked on April 01, 2019 at 08:53 PM

    Ok, now the incomplete registrations have disappeared. Usually, once you view submissions there is the button to click on for incomplete - they had been there up until today- I went to go run my reports - and now it's not there at all. 

    We are having major issues lately with jot. it's not favorable.

    A prompt reply would be helpful.

    Thank you incomplete 

  • Profile Image
    Answered on April 01, 2019 at 10:31 PM

    We are sorry for the inconvenience this may have caused. Could you please tell us the form URL to which this issue is related to so we can look at it?

    Looking forward to your response.

  • Profile Image
    Answered on April 01, 2019 at 10:45 PM

  • Profile Image
    Answered on April 02, 2019 at 12:28 AM

    We would like to apologize for any inconvenience.

    Upon checking the revision history of the form you linked in your last reply, I see that the payment field was updated from a PayPal payment field to Square payment field.

    The Incomplete Payment wizard is not available with the Square payment integration.

    Switching back to PayPal should show the Incomplete Payments wizard and the pending payments.

    If you have other questions or concerns, please feel free to let us know.