Form is not sending an email

  • ChrisKerr
    Asked on April 1, 2019 at 11:53 PM

    Hello,

     

    I have a particular form that never emailed. None of the email addresses on the form received the email. It seems to be an isolated incident. We've just done a test and the form is working fine.

    Here's what I can find in the logs (attached image screenshot).

    1554177004Jotforms error log Screenshot 10

    Is there any other way I can diagnose what happened?

     

    Kind regards,

     

    Chris Kerr

    Jotform Thread 1779036 Screenshot
  • jherwin
    Replied on April 2, 2019 at 12:25 AM

    To clarify, which one do you not receive the email from? the autoresponder or notification?

    I checked the form you mentioned: https://www.jotform.com/82476930820864 and you don't have a notification. Can you please provide more details of the problem so we can further look on this issue?

    We'll wait for your reply.

  • ChrisKerr
    Replied on April 2, 2019 at 12:43 AM
    All of them strangely enough.
    sadigital@grantbroadcasters.com.au,bx4r9h5yzi9syoshgkez@boards.trello.com,
    c7kb739pl2vwe2ejs3f2@boards.trello.com
    and
    erin.connellan@5au.com.au
    Perhaps your email server was down for a bit on Thursday? It seems to be a
    ...
  • jherwin
    Replied on April 2, 2019 at 1:14 AM

    We didn't receive a report that notification or autoresponder is not sending on Thursday. By the way, I checked our mail logs and all emails were successfully sent to the email you gave me. Emails are also not in our bounce list so you should be not having problems receiving an email from jotform.

    Have you tried contacting your email provider or Trello about this? Your autoresponder is configured correctly so I'm sure email will be sent after submission.

    You can check the guide below for the possible reason why you are not receiving email notification/autoresponder.

    Guide: Why Am I Not Receiving Email Notifications && Whitelisting JotForm IP Addresses and Domains

  • ChrisKerr
    Replied on April 2, 2019 at 1:43 AM
    I find it odd that it didn't send to Trello.com, Grantbroadcasters.com.au
    and 5au.com.au all at the same time.
    And yet it worked before and afterwards.
    Thanks for your help.
    Kind regards,
    Chris Kerr
    ...
  • Nik_C
    Replied on April 2, 2019 at 2:19 AM

    I checked some of the last emails in your logs, and emails are marked as sent:

    1554185752Screen Shot 2019 04 02 at 8 Screenshot 10

    If you're still experiencing this problem, please let us know.

    Thank you!

  • ChrisKerr
    Replied on April 2, 2019 at 2:43 AM
    Thanks Nik_C.
    It just seems to be an isolated incident where the emails were not
    delivered from this one form to multiple email domains.
    I'll keep an eye on it.
    Thanks,
    Chris Kerr
    ...