Password for our account

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    Terri Catania 
    Asked on April 02, 2019 at 01:08 AM

    to whom it may concern.


    We need to make some changes to a document on Jotform though due to a staff member leaving we are not able to access the account.


    We believe it was either under or


    Can someone please help us.

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    Answered on April 02, 2019 at 01:45 AM

    I checked the email you gave us and did not find any account associated with those emails. However, I see an account when I try to search for your email domain.

    The email is p*u* Please change the email associated with that account and the billing/payment method if you will transferring the account to someone else.

    If you do not have access to the account, but you know the credentials of the email I mentioned. You can reset the password to get access to that account.

    Guide: How to reset the password