Can JotForm send a email warning the user that custom SMTP sending is failing?

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    Asked on April 02, 2019 at 06:25 AM

    Using the Gmail SMTP service to send emails with my form, I experienced that the form silently remains stuck, indefinitely waiting to send data when there is a problem with the SMTP server. In my case Google considered the JotForm attempt to connect to the SMTP server as suspicious and blocked it.

    So, my question is: is there a way to be notified when something goes wrong when JotForm tries to send an email through the user custom SMTP service?

    Thank you very much!

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    Answered on April 02, 2019 at 10:20 AM

    You may check this helpful guide to get notified if the email fails:

    Also, whitelist JotForm servers and domains:


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    Answered on April 02, 2019 at 12:32 PM

    Super helpful! Many many thanks!