Can JotForm send a email warning the user that custom SMTP sending is failing?

  • Profile Image
    sisclima
    Asked on April 02, 2019 at 06:25 AM

    Using the Gmail SMTP service to send emails with my form, I experienced that the form silently remains stuck, indefinitely waiting to send data when there is a problem with the SMTP server. In my case Google considered the JotForm attempt to connect to the SMTP server as suspicious and blocked it.

    So, my question is: is there a way to be notified when something goes wrong when JotForm tries to send an email through the user custom SMTP service?

    Thank you very much!

  • Profile Image
    roneet
    Answered on April 02, 2019 at 10:20 AM

    You may check this helpful guide to get notified if the email fails:

    https://www.jotform.com/help/403-How-to-Get-Notified-if-Email-Alerts-Failed-to-Send

    Also, whitelist JotForm servers and domains:

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Thanks.

  • Profile Image
    sisclima
    Answered on April 02, 2019 at 12:32 PM

    Super helpful! Many many thanks!