- aaustermannAsked on February 11, 2013 at 02:38 PM
My form has gone blank and I have followed the advice on the forums to clear cache and relogin but the form still appears blank. What should I do to get this form back?
- KadeJMAnswered on February 11, 2013 at 02:45 PM
We do deeply apologize for the inconvenience. This was a Temporary Glitch that occurred while we were updating our platform to add in some improvements. Our developers are aware of the issue and have been working to correct it as quickly as possible and I will advise them of your account having a problem with this as well.
I have also cleared your Form Cache from our end, would you mind clearing your browser cache again and then log in again to see if this helps.
- aaustermannAnswered on February 11, 2013 at 02:49 PM
I briefly see "Loading... Please Wait..." flash on the screen then still get nothing including trying on another browser which I haven't used before to access JotForm.
- JotForm SupportEduardoMendezAnswered on February 11, 2013 at 02:52 PM
Thanks for your observations.
Our dev team is looking into it at this time. They will update this thread as soon as they have any news.