Cannot use template

  • Profile Image
    ANICOLIER
    Asked on April 02, 2019 at 11:24 AM

    Dear Team,

    I struggle to use templates today, when I click on one, it doesn't load ....

    whichever I choose, I do not have any response  - the page stays where it was ...

    Any issue from your side ?

    Thanks

    Alexandra

  • Profile Image
    Victoria_K
    Answered on April 02, 2019 at 01:35 PM

    Hello Alexandra, 

    You are referring to form templates, correct? https://www.jotform.com/form-templates/ 

    I have tried using few and have not experienced any problem on my end. Could you please try clearing browser cache and cookies or using different browser to see if that is causing the problem? 

    If the issue will persist, can you please let us know what browser you are using so we checked? Also, please link the template you need to use. 

    Thank you!