PDF Documents are rearranging the order of answers and I have had to fix it several times.

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    Jnagel80
    Asked on April 02, 2019 at 11:46 AM

    3. PDFs are rearranging to order of answers and have had to be fixed several times. 

    (This is not the form adjusting based on the answers given. It completely changes the order and I have to go back into the editor and fix it.)

    Example:

    Should be:

    Wash #1

    Wash #1 Add-ons

    ------

    Wash #2 

    Wash #2 Add-ons

    -----

    Wash #3

    Wash #3 Add-ons

    Instead I get:

    Wash #1

    Wash #2 Add-ons

    Wash #1 Add-ons

    Wash #3

    -----------

    -----------

    -----------

    Wash #3 Add-ons

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    BDAVID
    Answered on April 02, 2019 at 12:21 PM

    Is this the form in question? https://www.jotform.us/form/80716519217155

    I assume that you are referring to the order of this Input Table:

    1554222025inputtable.png

    We have checked the PDF document through the submissions page, but they show in the correct order. Could you share a screenshot to illustrate the result in the PDF attachment? https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

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    Jnagel80
    Answered on April 02, 2019 at 01:21 PM

    That is the correct form but not the section I am referring to. It's actually the section right before it. If the customer does not attach a menu we ask them questions about each individual wash. (These are all separate questions) Randomly the layout of the PDF will change and I have to go in and correct it. (I have had to fix it at least 3 times.) The section I am showing below is the portion we normally catch because it is most obvious for our setup team but some other sections seem to have some movement as well at times. 

    1554225706Form Issue.JPG

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    Kiran
    Answered on April 02, 2019 at 03:11 PM

    I have checked the PDF editor for the form and it seems to be displaying normally at my end as well. Do you receive the PDF file with jumbled order of fields as an attachment in the email notification? Also, please provide us with the submission ID that you have received with the incorrect order so that we can check it further.

    Thanks!