PCI Error during transaction Murchant login ID or password is incorrect.

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    Asked on April 02, 2019 at 01:30 PM

    Hi... everything was ready to go live, but this error message keeps popping up. We have gotten a new transaction key, but it is not helping. I see that others have posted the same problem, so hoping it's something your developers can address fairly quickly for us, as the client needs to place their orders this week.

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    Answered on April 02, 2019 at 03:28 PM

    I tested your form and this is the error I am getting, see the image below:


    The error is explained on this link: https://support.authorize.net/s/article/Error-13-The-merchant-login-ID-or-password-is-invalid-or-the-account-is-inactive?

    Could you please check that you have entered the correct API Login ID and Transaction Key?