What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is no longer working and cannot be loaded

    Asked by damianwylie on February 11, 2013 at 03:17 PM

    The Jotform is no longer working and cannot load.  An error message appears: ../../js/builder/question_definitions.js:281: TypeError: Cannot read property 'value' of undefined prop.readonly.value = prop.readonly.value ? prop.readonly.value : 'No'; ^


    No edits were made.  We are still having issues with connectivity with google docs.  Please help ASAP our donors are no longer able to make donations!!

    Page URL:

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    JotForm Support

    Answered by Mike_T on February 11, 2013 at 03:25 PM

    We are truly sorry for the inconveniences caused.

    The problem with error message has been fixed. Please re-check the form from your side.

    To solve the Google Docs integration issue, you can try the following:

    1. Clear your browser cache and cookies.

    2. Remove the integration.

    3. Reintegrate the form back.

    If that does not help, please let us know. Thank you.