Form Error: Invalid PayPal account

  • mediumrarechef
    Asked on April 2, 2019 at 1:51 PM

    Im getting the attached error on a form I made on your builder. I am very confused on why the error is happening. If you can please fix asap that would be great. We do not want to collect any payment transactions. The form is simple and should only submit the order information via email. The Error is saying Invalid PayPal account when the form button is submitted.


    Please advise. Attached screen shot. and link to where the form is:

    Cheers

    Andrew


    Jotform Thread 1779856 Screenshot
  • AndrewHag
    Replied on April 2, 2019 at 3:40 PM

    I see that you have integrated your form with PayPal and the PayPal Account field is empty. To complete the integration please add your Paypal email address in the PayPal Account field.

    1554233828chrome 0ueIGEjXyc Screenshot 10

    Alternatively, if you just want to collect the order details without the payment you can just delete the PayPal and add the Purchase Order payment. Simply click on the delete icon just below the gear icon to delete PayPal integration then you can add Purchase Order.

    Here is the guide: How-to-Create-Payment-Form-with-Purchase-Order

    Guide to integrate PayPal: How-to-Integrate-Form-with-Paypal-Standard-

  • mediumrarechef
    Replied on April 2, 2019 at 4:19 PM

    Thanks - Can we just turn this form into  A Purchase Order form? I can't seem to change the Payment option to Purchase order? help : )

  • Elton Support Team Lead
    Replied on April 2, 2019 at 5:54 PM

    That's possible but you will have to delete first the payment field in your form before you can replace it with Purchase Order. The form only supports one payment field.

    Guide: How to Create Payment Form with Purchase Order