Form Error: Invalid PayPal account

  • Profile Image
    Asked on April 02, 2019 at 01:51 PM

    Im getting the attached error on a form I made on your builder. I am very confused on why the error is happening. If you can please fix asap that would be great. We do not want to collect any payment transactions. The form is simple and should only submit the order information via email. The Error is saying Invalid PayPal account when the form button is submitted.

    Please advise. Attached screen shot. and link to where the form is:



  • Profile Image
    Answered on April 02, 2019 at 03:40 PM

    I see that you have integrated your form with PayPal and the PayPal Account field is empty. To complete the integration please add your Paypal email address in the PayPal Account field.


    Alternatively, if you just want to collect the order details without the payment you can just delete the PayPal and add the Purchase Order payment. Simply click on the delete icon just below the gear icon to delete PayPal integration then you can add Purchase Order.

    Here is the guide: How-to-Create-Payment-Form-with-Purchase-Order

    Guide to integrate PayPal: How-to-Integrate-Form-with-Paypal-Standard-

  • Profile Image
    Answered on April 02, 2019 at 04:19 PM

    Thanks - Can we just turn this form into  A Purchase Order form? I can't seem to change the Payment option to Purchase order? help : )

  • Profile Image
    Answered on April 02, 2019 at 05:54 PM

    That's possible but you will have to delete first the payment field in your form before you can replace it with Purchase Order. The form only supports one payment field.

    Guide: How to Create Payment Form with Purchase Order