Square is not getting some of the payments through the JOTFORM

  • Profile Image
    Lflanagan
    Asked on April 02, 2019 at 02:31 PM

    Hi, we have had about 15 people fill out our simple jot form and make donations. I used square for the payment integration. Everyone one of those people made a donation and clicked sumbit. Only some of the donations went through to square and showed up on the jotform reports. 

    It's working inconsistantly. 

    There is not error message. We are not getting payments through the form. You will notice that payements are not going through on some of them when you log into the submissions. Everything is there except for the payment. I do not have a screen shot to show you - because everything looks like its working properly. 

  • Profile Image
    Victoria_K
    Answered on April 02, 2019 at 04:34 PM

    Hello,

    I see that payment field is not required on your form. This means that users can submit a form without processing a payment. If you would like to collect donations with every form submission, please set the field required. To do so, just right click on a field and select 'Require':

    We will be glad to assist if you need more help, just let us know.