Can I change the card I was charged on?

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    Asked on April 02, 2019 at 03:12 PM


    Je viens de changer ma carte de crédit sur mon compte mais je viens de voir que le paiement de 2019 était déjà passé sur mon ancienne carte. Est-ce possible de me recréditer le montant sur l'ancienne carte et de faire passer le paiement sur la nouvelle carte enregistrée ce jour ?

    merci beaucoup


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    Answered on April 02, 2019 at 05:11 PM

    Unfortunately, it's not possible to only issue the refund and charge the new card, we will need to cancel your current subscription in order to issue a refund, then you will need to upgrade again with the new desired card. 

    Your data will not be affected by this, let us know if you would like to proceed like this.