Getting submission error on clicking submit

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    metro_forms
    Asked on April 02, 2019 at 04:26 PM

    Hi,


    I am trying to test the form and when I hit submit i am getting an submission error

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    Mike_G
    Answered on April 02, 2019 at 06:17 PM

    We would like to apologize for any inconvenience. Were you able to set up the PayPal Checkout field in your form?

    Can you tell us what error message are you getting when you try submitting the form you linked, please?

    You can also share with us a screenshot of the error message — How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

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    Kiran
    Answered on April 03, 2019 at 03:02 PM

    Generally, this error message appears when the Client key or secret is incorrect. Please check the keys once again from the PayPal website and correct them. Also, I see that the PayPal Checkout field is still displayed on the form when the other option is selected. You may hide the PayPal checkout field when the other option is selected by setting up a condition as provided in the guide below:

    https://www.jotform.com/help/120-How-to-Set-up-PayPal-Along-with-Other-Payment-Options

    Please give it a try and let us know if you need any further assistance. We will be happy to help. 

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    Eric 
    Answered on April 03, 2019 at 03:14 PM

    Hi 


    please see attached screen shot.  I was able to capture it.  I took your advice and did a show/hide but as you can see it still is giving me this error

    1554318852Screen Shot 2019-04-03 at 3.12

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    david
    Answered on April 03, 2019 at 05:03 PM

    Does the same error show when you try the form from the browser instead of the preview?  I tested both a clone of your form and your actual form but wasn't able to reproduce the issue.