Attachments download for me but not my client

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    gmillius
    Asked on April 02, 2019 at 05:04 PM

    Hi:

    I set up a jotform form my client, carlsonroof.com. The form is found here: https://form.jotform.com/90715200355145

    I originally set the form up to come to me so I could keep track of submissions while my client was out of town. I just transferred the form recipient to their email, info@carlsonroof.com. They are successfully receiving emails, but they can't open the attachments. We tested a .pdf attachment and happened to receive a .png attachment from a third party while I was looking at it. I am using Firefox on a Mac and can open the attachments. They are on PCs using Microsoft Outlook and cannot download the attachments. They get a 404 message instead...Can you look into this? Thank you!

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    denis_calin
    Answered on April 02, 2019 at 07:18 PM

    Of course @gmillius!


    Your account is set to require log-in to view uploaded files. That is why only you are able to see the attachments, and your client cannot. To remedy this situation, please:

    1. Log in to your account

    2. Go to https://www.jotform.com/myaccount/settings

    3. In the Privacy field, please uncheck the Require log-in to view uploaded files box

    1554246889Screen Shot 2019-04-02 at 4.03



    Please let me know if you would like help with anything else.

    Thank you and have a wonderful day!