Forms are not submitting, they get stuck on "Please wait..."

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    Academy406
    Asked on April 02, 2019 at 07:27 PM

     Won’t submit through. Have tried on 3 different machines. Laptop, phone and tab

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    BDAVID
    Answered on April 02, 2019 at 10:18 PM

    We have done a test submission in one of your forms: http://www.jotform.us/form/90866747642167

    And it went through without issues. If your form is embedded in a webpage, please share the URL of the page where it is embedded, so we can test further.

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    Academy406
    Answered on April 02, 2019 at 10:43 PM
    My website is https://www.missoulamartialarts.com
    Steve Camp
    Executive Director
    Missoula Martial Arts Academy
    (406) 926-MMAA (6622)
    ...
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    BDAVID
    Answered on April 02, 2019 at 11:54 PM

    I could not find any embedded jotform on the main page. I also checked the "Contact us" page, and the form that is embedded there is not a jotform:

    1554263528notajotform.png

    Please share the exact URL of the webpage where the form is embedded, so we can test further.

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    Academy406
    Answered on April 03, 2019 at 01:43 AM
    Click on the blue link on top of home page that says day camps or go to
    The Days Camps section then enroll here. That is the JotForm link
    Steve Camp
    Executive Director
    Missoula Martial Arts Academy
    (406) 926-MMAA (6622)
    ...
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    Academy406
    Answered on April 03, 2019 at 03:43 AM
    We have filled out the form online on OUR website. It is the JOTFORM
    Go to www.missoulamartialarts.com select day camp at the top menu.
    Click register here in the middle of the page.
    Upon completing the form it just says waiting and never processes. This is on your end.
    Please fix immediately or immediately process a refund of the
    Payment I made as your form doesn’t work
    Thanks you
    Steve Camp
    Executive Director
    Missoula Martial Arts Academy
    (406) 926-MMAA (6622)
    ...
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    Victoria_K
    Answered on April 03, 2019 at 07:35 AM

    Hello, I have found the form and checked it. It appears that form is not connected to your Stripe account, that is why it can not be submitted. Please complete setting up payment integration or delete the field. Here is the guide: How-to-Integrate-Stripe-with-your-Form

    Let us know if you need more help on this. 

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    Academy406
    Answered on April 03, 2019 at 12:43 PM
    I did connect with my stripe account, but I’ll log in and try it again.
    Thank you
    Steve Camp
    Executive Director
    Missoula Martial Arts Academy
    (406) 926-MMAA (6622)
    ...