What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Modified

    Asked by thepartypeople on February 11, 2013 at 05:57 PM

     

     

    Hi, your system says that my form was modified yesterday 11/02/13 however we did not modify the form then?  Now its not working (it stopped working late last night some time) on my facebook page for some reason. Please advise?

    I was emailed by some people saying the form wasnt working and it turned out to be correct when I checked so I emailed you this contact. I checked the page just now and the form wast working. Is it safe to assume your server went down for a few hours which caused my facebook page to be unable to retrieve the form?

    Page URL:
    https://www.facebook.com/thepartypeopleshop?sk=app_190322544333196&amp<br/>;ref=s

    Screenshot
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    JotForm Support

    Answered by Mike_T on February 11, 2013 at 06:20 PM

    Thank you for contacting us regarding this issue.

    When you open the form via JotForm editor it may be autosaved with a new modify date.

    Is the following screenshot showing the right form?

    Can we see the source code of your Facebook tab? It is probably that something is wrong with the form embed code.

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    Answered by thepartypeople on February 11, 2013 at 06:23 PM

    Its now working again now and I didnt do anything so I would assume that it is installed properly but there is a problem at your end. Is it safe to assume its working now? Why did it go down to start with? Another user just contact you to advise the same problem.

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    Answered by jeanettebmz on February 11, 2013 at 06:44 PM

    Due to platform improvements we have had some glitches that should been fixed now. At any rate, please contact us again if needed