Mobile view Issue

  • Gratitude_Team
    Asked on April 3, 2019 at 7:28 AM

    Hi team,

    In the mobile, the user will face difficulties while placing an order.  The checkout out button is getting hide with the Jotform footer. Please look into this on urgent basis.


    Adding screenshot for reference.

    Jotform Thread 1780745 Screenshot
    Page URL: https://aapplemint.gratitudecompany.in/order-online.php
  • Gratitude_Team
    Replied on April 3, 2019 at 7:33 AM

    Adding one more screenshot, the jotform footer is coming in between the fields.

    1554291201IMG 7237 Screenshot 10

  • Victoria_K
    Replied on April 3, 2019 at 10:26 AM

    Apologies for the difficulties you are facing. I have checked your web page with several devices including IOS devices, but I was not able to replicate the problem. Can you please let us know what is the device you were using for testing? We will wait for your reply. 

  • Gratitude_Team
    Replied on April 3, 2019 at 11:44 AM

    This is happening for Iphone 6s 

  • Victoria_K
    Replied on April 3, 2019 at 12:56 PM

    Despite I still can not replicate incorrect layout on 6S devise, I can see multiple console errors for the page, which are multiplying when trying to scroll the page using mobile. 

    Please try embedding form using its iframe code, it should handle any possible script conflict better. This could be the reason of incorrect layout as well: Getting-the-Form-iFrame-Code