Submission are missing from my forms.

When viewing Jotform today, our address was missing and now submissions are missing with nothing in the trash. We are a government entity and need to view these. Is there a way of restoring this?

I am sorry for the trouble caused to you. I did check your account and found that you only have 3 forms with no submissions.

Do you have any other account? Can you please let us know the form ID, form URL or webpage URL where you have embedded your form and received submissions? Do get back to us on this and we will take a look.

https://www.jotform.com/build/31795010277150 is the form in question. I also noticed that we have entered an area for an address in the form, but when submissions are sent, it does not have this address area. https://www.jotform.com/submissions/31795010277150
Carmen Flynn
Land of Lincoln Workforce Alliance
Illinois WorkNet Center
Phone: (217) 558-4289
...

I'm not sure what seems to be the issue.

Your submissions page for that form is https://www.jotform.com/submissions/31795010277150

And that is working fine, but the form is encrypted, so you have to decrypt the data in order to view.

If you're still experiencing the problem please give us more information about the issue.

Thank you!

We are still experiencing the issue. We are decrypting the submissions as we can see everything clearly. The issue is that several submissions disappeared, and the mailing address (which is required) is a part of the created form, but is not a part of the form when submitted to us. It is lost between the applicant completing and our receiving. Please advise.
I am not sure what additional information to provide.
Carmen Flynn
Land of Lincoln Workforce Alliance
Illinois WorkNet Center
Phone: (217) 558-4289
...

Submissions have not disappeared, the account logs show that you have been deleting them:

https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs

Unfortunately, once a submission is deleted, it can not be recovered. Let us know if you have more questions.

How do we recover the address information that is not showing on submissions? Like I said, it is on the form but not submissions?
Carmen Flynn
Land of Lincoln Workforce Alliance
Illinois WorkNet Center
Phone: (217) 558-4289
...

I have sent a test submission in your form. Can you please check your form's submission page and see if the address field is being displayed correct. Please ensure that the Address field is selected in the list of form field. Please check the screenshot below on how to select questions in form's submission page:

If you are not able to see the address data, I would suggest you to please share a screenshot of your form's submission page along with the field details and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

We will wait for your response.