Submission are missing from my forms.

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    LLWA20
    Asked on April 03, 2019 at 09:41 AM

    When viewing Jotform today, our address was missing and now submissions are missing with nothing in the trash. We are a government entity and need to view these. Is there a way of restoring this?

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    ashwin_d
    Answered on April 03, 2019 at 11:27 AM

    I am sorry for the trouble caused to you. I did check your account and found that you only have 3 forms with no submissions.

    Do you have any other account? Can you please let us know the form ID, form URL or webpage URL where you have embedded your form and received submissions? Do get back to us on this and we will take a look.

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    LLWA20
    Answered on April 03, 2019 at 01:43 PM
    https://www.jotform.com/build/31795010277150 is the form in question. I also noticed that we have entered an area for an address in the form, but when submissions are sent, it does not have this address area. https://www.jotform.com/submissions/31795010277150
    Carmen Flynn
    Land of Lincoln Workforce Alliance
    Illinois WorkNet Center
    Phone: (217) 558-4289
    ...
  • Profile Image
    Nik_C
    Answered on April 03, 2019 at 03:07 PM

    I'm not sure what seems to be the issue.

    Your submissions page for that form is https://www.jotform.com/submissions/31795010277150

    And that is working fine, but the form is encrypted, so you have to decrypt the data in order to view.

    If you're still experiencing the problem please give us more information about the issue.

    Thank you!

  • Profile Image
    LLWA20
    Answered on April 03, 2019 at 03:43 PM
    We are still experiencing the issue. We are decrypting the submissions as we can see everything clearly. The issue is that several submissions disappeared, and the mailing address (which is required) is a part of the created form, but is not a part of the form when submitted to us. It is lost between the applicant completing and our receiving. Please advise.
    I am not sure what additional information to provide.
    Carmen Flynn
    Land of Lincoln Workforce Alliance
    Illinois WorkNet Center
    Phone: (217) 558-4289
    ...
  • Profile Image
    BDAVID
    Answered on April 03, 2019 at 05:27 PM

    Submissions have not disappeared, the account logs show that you have been deleting them:

    1554326805deletingthem.png

    https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs

    Unfortunately, once a submission is deleted, it can not be recovered. Let us know if you have more questions.

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    LLWA20
    Answered on April 04, 2019 at 09:43 AM
    How do we recover the address information that is not showing on submissions? Like I said, it is on the form but not submissions?
    Carmen Flynn
    Land of Lincoln Workforce Alliance
    Illinois WorkNet Center
    Phone: (217) 558-4289
    ...
  • Profile Image
    ashwin_d
    Answered on April 04, 2019 at 11:09 AM

    I have sent a test submission in your form. Can you please check your form's submission page and see if the address field is being displayed correct. Please ensure that the Address field is selected in the list of form field. Please check the screenshot below on how to select questions in form's submission page:

    1554390435formFieldSubs.gif

    If you are not able to see the address data, I would suggest you to please share a screenshot of your form's submission page along with the field details and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.