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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple submissions by one person

    Asked by Lostdogsmn on February 11, 2013 at 07:14 PM

    Hi there, I have a FB page where folks fill out forms for lost or found dogs. I have recently had some fans say that they cannot submit a form for a second time. I have checked my settings, and I have that turned off, meaning I am saying that we allow multiple posts from the same person. However it is still not allowing them.

    Can you tell me what I am doing wrong?




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    Answered by jeanettebmz on February 11, 2013 at 07:41 PM

    You would need to re-embed your form to see the changes

    Please also make sure Unique submissions have been disabled

    Also see: How to Limit Submissions in a Form


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    Answered by Lostdogsmn on February 14, 2013 at 09:19 AM
    I have no check on the limit form submissions, and it still wont allow it.

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    Answered by webmasterphi on February 14, 2013 at 09:28 AM

    Hi Lostdogsmn,

    Have you tried to re-embed the form to see the changes? 

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    JotForm Founder

    Answered by aytekin on February 14, 2013 at 11:11 AM

    Fixed now. You had an expiration date in 2012 on the volunteer form. I removed the expiration. 

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    Answered by Lostdogsmn on February 15, 2013 at 04:17 AM
    It wasn't the volunteer form we were having trouble with, it was the lost
    dog, found dog and sighting forms that werent allowing multiple submissions
    by one person...

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    Answered by Lostdogsmn on February 15, 2013 at 04:17 AM
    As I told you before, and sent a screenshot. I have all of that disabled. I
    did re embed my forms...see below ss

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    JotForm Support

    Answered by EltonCris on February 15, 2013 at 05:44 AM


    Did you get any chance asking your clients on what error displays when they attempt to submit another entry with your form? May we also know the FB page where you've embedded your forms so we can check it here?

    So far I wasn't able to replicate the problem on your Lost Dogs MN Form. I was able to submit multiple submissions with your forma and they all went through fine. Check my screencast. http://screencast.com/t/BvLXudEHzw

    Also, can you please double check if you could replicate the problem on your side?

    We'll wait your reply. Thanks!

    P.S. Sorry but we were not able to find the screenshot you've mentioned, we'd suggest to upload it here http://postimage.org/ and give us the file link so we can review it here. Thank you.

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    Answered by Lostdogsmn on February 15, 2013 at 12:00 PM
    The FB page is Lost Dogs- MN. or Facebook.com/LDoMN
    I am having the volunteer that orig found the issue when she tried to
    submit a form, try it again and get a ss. I believe it said something like you
    cannot submit multiple forms.. but we'll wait and get the exact wording. It
    was on a sighting or a lost.. I cant remember. I sent several screenshots
    to you guys in responses that show I have all that stuff turned off on ALL
    of the forms..
    I did re-embed the form..
    Did you send those forms through as a test from California? Just b/c they
    go out to a bunch of volunteers, where we take lost dog forms very serious,
    and I'd like to give them the heads up when test forms are coming through
    if possible.

    Thanks! I hope we can fix this issue!