PDF Document: The Hidden Headers appear in PDF document.

  • Profile Image
    lassocie
    Asked on April 03, 2019 at 09:55 AM

    Hi,

    I got a form with heading to section my question: https://form.jotform.com/90916747236263

    I create a custum PDF so the person can have a summary of what she filled. To do so, I used the "hide  the question if unanswered" function, which worked fine. My issue is that the heading still appear in the PDF, so I have page all blank, just with the heading at the top.

    https://link.jotform.com/mq5KWXWHDD

    Can I remove it when the section below is blank? Works fine in the form.

    Thanks

  • Profile Image
    Alan_D
    Answered on April 03, 2019 at 12:29 PM

    I have inspected your form. As you mentioned, hidden headers are appearing in the PDF document. You don't want the headers to appear. 15543075431.pngI'm forwarding this issue to our back-end team. 
    You can remove headers from your PDF document until the problem is resolved.
    1. Customize your PDF document.
    15543077432.png2. Remove the headers one by one.15543077683.png

  • Profile Image
    lassocie
    Answered on April 03, 2019 at 12:49 PM

    Hi,

     
    But I want them to appear for the completed section, if I delete them all, I will just have a bunch of questions not delimited, no?
  • Profile Image
    Richie_P
    Answered on April 03, 2019 at 02:22 PM

    My colleague has forwarded the issue to our back-end team for further investigation. However, to clarify, do you want  your headings to be hidden once questions are not answered or empty?

    Do note that only Form fields that are empty are hidden.

    However, checking from your form, you have hidden the fields and headers that are empty.

    I have tested a cloned version of your form and although the headers can still be viewed in the PDF document, they are not getting a blank space for each header.

    Can you please try creating a new PDF document and use that to check if the headers are creating a single blank page?

    Please give it a try and let us know how it goes.



  • Profile Image
    lassocie
    Answered on April 03, 2019 at 03:05 PM

    The blank page is because there is a page break for each section.


    The goal here is that if a section is not completed in the form, it should not appears in the PDF (fields and headers).


    Is that possible?

  • Profile Image
    Richie_P
    Answered on April 03, 2019 at 04:08 PM

    Thank you for the added information.

    My colleague has already forwarded the issue to our back-end team for further investigation.

    They will contact you once updates are available.


  • Profile Image
    Alan_D
    Answered on April 09, 2019 at 07:13 PM

    Hi, lassocie,
    Sorry for the delay. For some technical reasons, we cannot transfer the conditions from online forms to PDF documents. Your form is hiding the header fields using the conditions. Like the other question fields. For now, there is no way to hide the headers in the PDF document using conditions.