Why is my account suspended?

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    Asked on April 03, 2019 at 10:21 AM

    Why is my account suspended??

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    Answered on April 03, 2019 at 11:08 AM

    All your forms were found on your account as suspicious of phishing activity and flagged as copyright logo scam.






    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our TermsFree accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to reviewers@jotform.com with Thread #1780936 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension on your account.

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    Answered on April 03, 2019 at 12:21 PM

    I am a security representative supporting Red Hat and I will switch my email to my business email to avoid further confusion. We are not using the online to store or collect information, we strictly used it for formatting templates. Please remove the logos so that I can access the forms again. 

    Thank you.

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    Answered on April 03, 2019 at 12:30 PM

    The logos have been removed and your account has been reactivated.

    Kindly modify the email on file as soon as you are able to login to your account.

    If you need further assistance, feel free to contact us.

    Thank you.