How do I download encrypted data?

  • dbastien
    Asked on April 3, 2019 at 10:47 AM

    How can I download my submissions that are encrpyted and be able to view them in Excel, or CSV format?

    Jotform Thread 1780990 Screenshot
  • roneet
    Replied on April 3, 2019 at 12:24 PM

    Unfortunately, it is not possible to download encrypted submissions.  When you enable the encryption option the submissions cannot be downloaded, disabling the encryption does not decrypt the data, unfortunately, the encryption data can be accessed only by accessing to the Jotform site.

    Some of the features that are not available for Encrypted Forms* are:

    1. PDF Downloads,

    2. Reports (this includes downloading Excel and CSV files from within Submission Panel),

    3. Emails that contain form data in them.

    * All server-side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    More about encrypted form, you can find inside of this guide: 

    Encrypted Forms and How to Use Them

    Let us know if you need further assistance. 

    Thanks.