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centercoastAsked on April 3, 2019 at 12:27 PM
Hi there, our forms have been disabled because of an upload limit. Is this an all-time upload limit, or a monthly limit? Will deleting form submissions help this or is there no way to continue using jotform for free? Thanks!
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Kevin Support Team LeadReplied on April 3, 2019 at 1:36 PM
No, the file uploads limit does not reset, in order to free up space you will need to indeed delete those submissions where you received file uploads.
You can download your data in order to avoid losing it, these guides will help you with that:
https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF
https://www.jotform.com/help/356-How-to-Download-the-Submission-Files
https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once