PDF questions out of order

  • PartnerPrograms
    Asked on April 3, 2019 at 1:56 PM

    When I receive an email that someone has responded, it comes with a PDF of their "application" attached.

    While everything looks great on the application itself, AND their responses in the body of the email, the PDF version has the questions all out of order.

    Attached is page 1 of the PDF (since it will only allow me to upload a jpg).  But you can see that some of the questions are being inserted into the text sections.

     

    Jotform Thread 1781329 Screenshot
  • Richie JotForm Support
    Replied on April 3, 2019 at 3:44 PM

    We are sorry for the inconvenience this may have caused.

    Can you please try creating a new PDF document and use that?

    To create a new PDF document, click on "New PDF" then New PDF document.

    PDF questions out of order Image 1 Screenshot 30

    And add it to your notification email.

    PDF questions out of order Image 2 Screenshot 41

    Guide:https://www.jotform.com/help/503-How-to-include-submissions-as-PDF-attachment-in-the-email-notifications

    Please give it a try and let us know if the issue still remains.

  • PartnerPrograms
    Replied on April 3, 2019 at 5:16 PM

     

    T

    Thank you!  Hopefully that will do the trick!