Unable to submit form integrated with PayPal Checkout

  • wflowers
    Asked on April 3, 2019 at 2:43 PM

    Will you could to fill out the form and click the submit button it give you an error and it don't send the email field data.

    http://tihsclassof7t9.com/eventplan.html


    Jotform Thread 1781407 Screenshot
  • Nick_So
    Replied on April 3, 2019 at 4:51 PM

    I have checked your form and I can see that there is some issue with the integration. The submit button is placed above the payment integration. Instead, it should be at the end of the form after the payment integration. In PayPal checkout, the payment is authorized on the form itself. The payment is executed only when the form is submitted.

    Here is a complete guide about PayPal checkout integration with JotForms: How-to-Integrate-Form-to-PayPal-Checkout

    Let me know if you have any questions.

  • wflowers
    Replied on April 3, 2019 at 6:43 PM
    I moved at the bottom - and it still don't send any data an error.
    ...
  • Mike_G JotForm Support
    Replied on April 3, 2019 at 8:18 PM

    I would like to apologize for any confusion. Actually, the submit button can be placed anywhere on the form, it doesn't matter. As long as all the required fields are filled respondents should be able to submit the form. Otherwise, there must be an issue with how the form is set up and/or filled.

    I have checked your form and I was able to reproduce the same error.

    1554336435t20 05 51 Screenshot 10

    The issue happens if the amount in the payment field is not processed for payment.

    Respondents must click the "PayPal Checkout" button to process the payment then submit the form after.

    1554336743t20 11 52 Screenshot 21

    1554336921t20 14 13 Screenshot 32

    I hope this helps. If you have other questions or concerns, please feel free to let us know.