Unable to submit form integrated with PayPal Checkout

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    Asked on April 03, 2019 at 02:43 PM

    Will you could to fill out the form and click the submit button it give you an error and it don't send the email field data.


  • Profile Image
    Answered on April 03, 2019 at 04:51 PM

    I have checked your form and I can see that there is some issue with the integration. The submit button is placed above the payment integration. Instead, it should be at the end of the form after the payment integration. In PayPal checkout, the payment is authorized on the form itself. The payment is executed only when the form is submitted.

    Here is a complete guide about PayPal checkout integration with JotForms: How-to-Integrate-Form-to-PayPal-Checkout

    Let me know if you have any questions.

  • Profile Image
    Answered on April 03, 2019 at 06:43 PM
    I moved at the bottom - and it still don't send any data an error.
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    Answered on April 03, 2019 at 08:18 PM

    I would like to apologize for any confusion. Actually, the submit button can be placed anywhere on the form, it doesn't matter. As long as all the required fields are filled respondents should be able to submit the form. Otherwise, there must be an issue with how the form is set up and/or filled.

    I have checked your form and I was able to reproduce the same error.


    The issue happens if the amount in the payment field is not processed for payment.

    Respondents must click the "PayPal Checkout" button to process the payment then submit the form after.



    I hope this helps. If you have other questions or concerns, please feel free to let us know.