Why payment gateway didnt appear

  • Profile Image
    myempower
    Asked on February 12, 2013 at 03:48 AM

    Hi,

     

    My the payment gateway SOMETIMES didnt appear after clicking Visa/master card payment method. The drop down form couldnt appear. my site is https://www.myempower.my/teen-empowerment-camp/register-now/

    Please help me solve this issue. I'm still trying this form.

     

     1 Place 988.00 MYR

       
  • Profile Image
    Welvin
    Answered on February 12, 2013 at 06:31 AM

    Hi,

    Checking your page source, I can see that you are embedding the form using full source codes. Please try embedding your form using iframe method: How to get your Form's Iframe Code.

    Update us for results.

    Thanks

  • Profile Image
    myempower
    Answered on February 12, 2013 at 07:04 AM

    The form is still not expanding as supposed.

  • Profile Image
    Welvin
    Answered on February 12, 2013 at 07:12 AM

    Hi,

    Change the height value into the embedded iframe codes from 2732px to 2972px.

    Thanks

  • Profile Image
    myempower
    Answered on February 12, 2013 at 07:37 AM

    Thanks

  • Profile Image
    Welvin
    Answered on February 12, 2013 at 08:00 AM

    You are always welcome! Please feel free to ask questions again! Cheers!

  • Profile Image
    myempower
    Answered on February 14, 2013 at 10:25 AM

    Hi,

    my form is still having the same issue. form not expanding after clicking credit card payment. just like the screen shot above. 

     

    Please have a look at https://www.myempower.my/teen-empowerment-camp/register-now/

     

    Thanks

  • Profile Image
    Welvin
    Answered on February 14, 2013 at 03:21 PM

    Hi,

    Your form embed codes is this:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.me/form/30274493828461" frameborder="0" style="width:100%; height:2972px; border:none;" scrolling="yes"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Embed only the codes in green highlight . After that, clear your browsers cache.

    Let us know if it still doesn't work after.

    Thanks

  • Profile Image
    myempower
    Answered on February 14, 2013 at 10:19 PM

    Thanks, it works :)