What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why payment gateway didnt appear

    Asked by myempower on February 12, 2013 at 03:48 AM

    Hi,

     

    My the payment gateway SOMETIMES didnt appear after clicking Visa/master card payment method. The drop down form couldnt appear. my site is https://www.myempower.my/teen-empowerment-camp/register-now/

    Please help me solve this issue. I'm still trying this form.

     

     1 Place 988.00 MYR

       
    Page URL:
    https://www.myempower.my/teen-empowerment-camp/register-now/

  • Profile Image
    JotForm Support

    Answered by Welvin on February 12, 2013 at 06:31 AM

    Hi,

    Checking your page source, I can see that you are embedding the form using full source codes. Please try embedding your form using iframe method: How to get your Form's Iframe Code.

    Update us for results.

    Thanks

  • Profile Image

    Answered by myempower on February 12, 2013 at 07:04 AM

    The form is still not expanding as supposed.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 12, 2013 at 07:12 AM

    Hi,

    Change the height value into the embedded iframe codes from 2732px to 2972px.

    Thanks

  • Profile Image

    Answered by myempower on February 12, 2013 at 07:37 AM

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on February 12, 2013 at 08:00 AM

    You are always welcome! Please feel free to ask questions again! Cheers!

  • Profile Image

    Answered by myempower on February 14, 2013 at 10:25 AM

    Hi,

    my form is still having the same issue. form not expanding after clicking credit card payment. just like the screen shot above. 

     

    Please have a look at https://www.myempower.my/teen-empowerment-camp/register-now/

     

    Thanks

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    JotForm Support

    Answered by Welvin on February 14, 2013 at 03:21 PM

    Hi,

    Your form embed codes is this:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.me/form/30274493828461" frameborder="0" style="width:100%; height:2972px; border:none;" scrolling="yes"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Embed only the codes in green highlight . After that, clear your browsers cache.

    Let us know if it still doesn't work after.

    Thanks

  • Profile Image

    Answered by myempower on February 14, 2013 at 10:19 PM

    Thanks, it works :)