Excel download : Emoji slider wrong numbers in Excel data

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    Asked on April 04, 2019 at 05:12 AM

    Good day

    I created a form with five-point emoji sliders, and it displays in the survey as a five point slider. However the results in Excel - when you download the form - are for a seven-point slider.

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    Answered on April 04, 2019 at 07:38 AM

    We apologize for the inconvenience caused. I was able to reproduced the issue also.

    When I downloaded the submission Excel data, the output of the emoji sliders have 6-7 values while the actual data was only set at 5.

    The incorrect value reflects only in Excel but not in the submission page.

    I have escalated this report to the next level for further investigation and fixing.

    We will notify you here for status updates.


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    Answered on April 04, 2019 at 09:11 AM

    Thank you Jonathan.

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    Answered on April 26, 2019 at 07:19 AM

    Hello Chelena,

    Sorry for the inconvenience caused. Problem is resolved right now. Please let us know if you need any further assistance.