What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I stoped receaving e-mails for my forms

    Asked by TheZipper on February 12, 2013 at 07:01 AM

    Hi, I have a lost dog Search & Rescue Team and it is imperative fo me to get a form request ASAP This was working till receantly The e-mail Im using is SearchTeam@ILostMyDog.org, I hope you can help

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 12, 2013 at 07:50 AM


    Your email address ended up to the bounce list due to the following reason.


    SearchTeam@ILostMyDog.org is IN the bounce list  

    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up ilostmydog.org (MX):  NXDomain'

    Your email address is now removed from the boune list so it should now be working fine. Your DNS server seems to be down at some point that's why the message was bounce back.

    I would also suggest to delete or reconstruct your email condition as it wasn't properly setup. The "Dogs Sex" field is repeated twice which makes it no use at all.