Not able to create new card form

  • Profile Image
    dodox2005
    Asked on April 04, 2019 at 06:14 AM

    Hello guys! Unfortunately I have a problem with the starting new form tool: after writing the title, pressing the "create" button does not produce any results. How is possible? Can you help me?

    Thank you guys

  • Profile Image
    jonathan
    Answered on April 04, 2019 at 08:23 AM

    We apologize for any inconvenience caused. After reviewing your account, I noted that you were no longer able to create new form because you were already on max limit of 5 on Form Totals on your FREE account.

    Understanding Your Account Usage and Limits

    1554380442zzz 2019-04-04 20.17.27.png

    You can also check on your my account usage page https://www.jotform.com/myaccount/usage

    To allow adding new form/s, you will need to upgrade to higher plan for expanded limits.

    Or you can delete existing forms on your account so it is below 5 max -- you can create new then.

    Let us know if you need further assistance.