Auto Responder to customer

  • UltimateAcademy
    Asked on April 4, 2019 at 9:52 AM

    Hi there, 

    I am wondering if there is a way to not have the text of an email go edge-to-edge on the phone. I have attached a screenshot to better explain the problem. 

    Jotform Thread 1782400 Screenshot
  • UltimateAcademy
    Replied on April 4, 2019 at 10:05 AM

    Also, I forgot to mention that I was wondering in the email that we receive from the user that submits the form, is there a way to replicate the form in the email. In other words, a snapshot of the form and/or screenshot.  

  • Victoria_K
    Replied on April 4, 2019 at 12:10 PM

    There is an option to adjust the source code of email template. For example, you can wrap all the elements with <div style="padding:1em;> ... </div>:

    Auto Responder to customer Image 1 Screenshot 30

    Auto Responder to customer Image 2 Screenshot 41

  • Victoria_K
    Replied on April 4, 2019 at 12:11 PM

    There is no option to include a screenshot in email, but you could attach a PDF copy of submission. Here are related guides:

    How-to-include-submissions-as-PDF-attachment-in-the-email-notifications

    How-to-Customize-PDF-Submissions-Report

  • UltimateAcademy
    Replied on April 4, 2019 at 12:16 PM

    Thank you Victoria.

    Also, for the Notification recipents, under sender name, is there an option to allow an email address rather than a name (first and last)
  • Victoria_K
    Replied on April 4, 2019 at 12:45 PM

    I have moved your next question as new thread, we will address it shortly: https://www.jotform.com/answers/1782690