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    How come some of my customers cannot upload a video, while others can?

    Asked by BCCCC on February 12, 2013 at 08:14 AM

    I'm having an issue similar to some others I saw listed from last year.  We have a form with three submission values: a video, an email, and an ID number.  For some customers, they can upload the video without a problem.  For others, it seems like the video uploads, and they get sent to our Thank You page, but the video does not upload.  I can see the other data in the Submissions page, but no video.


    I have my form set to accept videos up to 400 MB.  If a file larger than that is attempted, the user will get a message about the video being too big.  These other users are not getting any messages, error or otherwise.  It has been very frustrating for us because we then have to ask the users to send us the video another way.

    Can you take a look and tell me what the problem is?

    Go to the following link:


    On that page, please enter dina.kovar@bc.edu.  You will be forwarded to the video upload page.  Follow the instructions on the page.  It is a multi-upload field, but the users are only attempting one video at a time.  I used that because I liked that it gave an update as the video was prepared for upload.

    Any help you can give is greatly appreciated.



    Page URL:

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    Answered by jefreylandicho on February 12, 2013 at 08:23 AM

    I have checked your form and your file upload field is not set to required. Please set it to required so user will be force to use the upload form before their submission can be accepted, else they will be able to do submission without even uploading any file/files.


    If the problem still persist, please let me know and we can look at the next possible solutions. 

    Have a good day

  • Profile Image

    Answered by BCCCC on February 12, 2013 at 08:38 AM


    I can certainly change it to a required field, but I know that these users are uploading videos, since I have spoken to them on the phone about it. 

    Any other suggestions?


  • Profile Image

    Answered by jefreylandicho on February 12, 2013 at 09:01 AM

    Can you please try to do the following?

    1. Re-embed the form using IFRAME

    you may also want to add extension names is uppercase

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    Answered by BCCCC on February 12, 2013 at 09:15 AM

    I'll give that a try, and see if it works.  Will do it this afternoon.



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    Answered by pinoytech on February 12, 2013 at 09:23 AM

    You are quite welcome Dina! Feel free to contact us again if the issue still persist.

    Have a great day! =)