What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form submissions are not being received by our company.

    Asked by bellsdriving on February 12, 2013 at 08:19 AM

    Our customers are also not receiving their confirmation email.

    Page URL:

  • Profile Image

    Answered by pinoytech on February 12, 2013 at 08:46 AM


    Sorry for the inconvenience that may have caused. Your form is working fine on our end upon checking. Please consider checking this article on how to prevent emails not being received. If you want your customer/user who filled the form received autoresponder after submitting there entry, please take a look at this article for more detailed information: http://jotform.me/help/26-Creating-a-Form-Autoresponder

    If you'll need further assistance, do let us know.

    Thank you!

  • Profile Image

    Answered by bellsdriving on February 14, 2013 at 09:21 AM
    Thank you for your quick response. I just was not patient enough. They
    are coming through fine now!
    *Bell's Auto Driving School, Inc.
    15 Park Avenue, Suite 7
    Clifton Park, NY 12065
    Monday-Thursday 8:00-5:00 pm
    Friday 8:00-4:00 pm
    Phone - 518-371-8949
    Fax - 518-371-0048*