HIPAA: PDF Editor does not load

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    Asked on April 04, 2019 at 12:12 PM

    Please help! This is affecting our business and we cannot get to our patient information. The page keeps loading and loading. We need to have access to the documents ASAP.


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    Answered on April 04, 2019 at 01:55 PM

    Considering that your account is HIPAA Compliant, I am unable to log in to check if the PDF Editor is working on my end. I am unable to replicate the issue on your test HIPAA account using a cloned form. 

    I will report the issue to our developers. We will inform you via this thread once this issue is resolved. 

    However, please try again using some other browser or device.

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    Answered on April 04, 2019 at 03:08 PM

    I am able to replicate the problem with cloned forms, I am unsure what to do from here. Is there a way for you to help us?

    Thank you,

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    Answered on April 04, 2019 at 04:21 PM

    We apologize for the inconvenience caused. It was confirmed that the issue was on our side.

    Unfortunately we cannot fix it at this level. We have now reported the issue to our Back End team for further investigation and fixing. 

    We will notify you here as soon as we have updates on the status.