I received a form submission and when I download it comes up as blank

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    Asked on April 04, 2019 at 08:47 PM

    I received a form submission, and when I download it comes up as blank. Why would this be happening?

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    Answered on April 04, 2019 at 10:37 PM

    I checked your form and found that the submission itself is blank. 


    Please note that users can skip the form and just click on submit since you haven't set any field as required. I would suggest that you set the important field as required.


    Let us know if you have any questions or if you need further assistance. 

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    Answered on April 04, 2019 at 11:14 PM

    I am also seeing this in my account today and have a separate ticket open being reviewed.  Mine is blank with integration with PayPal and worked yesterday.  I also have seen form data come across over email, but not in the submission. My ticket is here - https://hipaa.jotform.com/answers/1783025-PayPal-submissions-completed-PayPal-submission-payment-were-not-being-posted-to-JotForm-submission-page?updatemessage=10732640770

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    Answered on April 05, 2019 at 01:26 AM

    Thank you for sharing the thread @settd. Foxandarrowdesign's form is not integrated with Paypal, so it is likely related to the fields not being required.

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    Answered on April 05, 2019 at 10:43 AM
    Thank you! I will reset the fields to required and have the user resubmit.