Auto send emails arent sending

  • StAnns
    Asked on April 4, 2019 at 9:08 PM

    My auto responder emails arent sending and I have not been able to figure out why. Also, is there a way to re-send the ones for forms that have already been submitted but didnt receive the confirmation emails?

  • David JotForm Support Manager
    Replied on April 4, 2019 at 10:43 PM

    Unfortunately, there is no way to automatically resend the ones that were not sent. I have checked your autoresponders, and they appear to be set up correctly, can we do a real submission in order to test them?

  • StAnns
    Replied on April 4, 2019 at 11:43 PM
    Yes! Feel free to do a real submission.
    Thank you for your help!
    ...
  • Mike_G JotForm Support
    Replied on April 5, 2019 at 2:40 AM

    I have checked your form and I see that the Email Autoresponders you have created in your form are set to be sent conditionally.

    1554445169t02 17 17 Screenshot 10

    Based on the condition that is associated with the email autoresponders in your form,

    1554445310t02 21 21 Screenshot 21

    the email autoresponders are sent to the email address entered in a field that has {email} as its field name or {uniqueID} — How-to-Find-Field-IDs-and-Names

    I can confirm that the email autoresponders and conditions are set up properly, however, the {uniqueID} of the Email Correctness widget you used to collect the email address of your respondents is not {email}, but {email127}.

    1554446215t02 30 04 Screenshot 32

    You can update the one in the condition or you can also edit the one in the widget's properties to have a matching {uniqueID}.


    That should fix the issue you are having. Otherwise, please feel free to let us know.