Auto send emails arent sending

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    Asked on April 04, 2019 at 09:08 PM

    My auto responder emails arent sending and I have not been able to figure out why. Also, is there a way to re-send the ones for forms that have already been submitted but didnt receive the confirmation emails?

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    Answered on April 04, 2019 at 10:43 PM

    Unfortunately, there is no way to automatically resend the ones that were not sent. I have checked your autoresponders, and they appear to be set up correctly, can we do a real submission in order to test them?

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    Answered on April 04, 2019 at 11:43 PM
    Yes! Feel free to do a real submission.
    Thank you for your help!
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    Answered on April 05, 2019 at 02:40 AM

    I have checked your form and I see that the Email Autoresponders you have created in your form are set to be sent conditionally.


    Based on the condition that is associated with the email autoresponders in your form,


    the email autoresponders are sent to the email address entered in a field that has {email} as its field name or {uniqueID} — How-to-Find-Field-IDs-and-Names

    I can confirm that the email autoresponders and conditions are set up properly, however, the {uniqueID} of the Email Correctness widget you used to collect the email address of your respondents is not {email}, but {email127}.


    You can update the one in the condition or you can also edit the one in the widget's properties to have a matching {uniqueID}.

    That should fix the issue you are having. Otherwise, please feel free to let us know.