Account Profile: Unable to change the email address

  • Profile Image
    Asked on April 05, 2019 at 02:09 AM


    By mistake, I typed the email address in a wrong way (

    My correct email address is (gmail was written incorrectly before). I tried to change it in the profile, but even though I get a notification that the "change was saved", the saved email changes to the wrong one again. So I can't verify my account (the email address is not correct) and I don't get email notifications on form submission.

    PLEASE, reply to the correct e-mail address: .

    Thank you very much


  • Profile Image
    Answered on April 05, 2019 at 03:40 AM

    I was able to replicate this problem, I wasn't able to change the email address for you as well. 

    So I will forward this to our backend team for some additional checks.

    We will get back to you via this thread.

  • Profile Image
    Answered on April 15, 2019 at 06:46 AM

    Hello Anne,

    Sorry for the inconvenience caused. I checked your issue and found that you have already created a new user with email ''. So it is not possible to change your email address of the account 'terapeuti'. If you want us to move forms from account 'terepeuti' to 'terapeuti_prin_arta', please follow this guide:

    Please let us know if you need any further assistance.