Users receive message "Please wait" upon submission of form and form is not submitted

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    Asked on April 05, 2019 at 06:42 AM

    Can you confirm that submissions are being received as expected? Have there been any changes recently that would have caused this?


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    Answered on April 05, 2019 at 08:46 AM

    Generally, 'Please Wait' appears when the form is submitted while it is embedded on a web page and having any conflicts with other scripts. If the form is stuck the submission may not be received. As I tried sending a test submission to the form, I was able to send it without any issue and it displayed Thank you page.

    If the form is embedded on any of your web pages, please share the web page URL so that we can check it further and assist you.