NOT RECEIVING EMAIL

  • samensclub
    Asked on April 5, 2019 at 11:37 AM

    I am still having issues where I do not get an email when someone fills out a form.


  • David JotForm Support
    Replied on April 5, 2019 at 1:17 PM

    According to our email logs, the emails are indeed sending from our end.  You can view the same logs from your account history page:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Check your spam/junkmail folder to see if the emails are being filtered there.

  • samensclub
    Replied on April 5, 2019 at 1:43 PM
    This morning, I received one email from a form but did not receive the second email from the same form. They both show sent – there is nothing in my spam folder.

    Thanks,

    Ed Carragee

    ...
  • David JotForm Support
    Replied on April 5, 2019 at 2:41 PM

    I did some more testing and each submission was triggering an email to my Gmail account.  If they are inconsistent, you could try a different address as the recipient or send the emails from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    As far as I can tell though, the emails are attempting to send.