NOT RECEIVING EMAIL

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    samensclub
    Asked on April 05, 2019 at 11:37 AM

    I am still having issues where I do not get an email when someone fills out a form.


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    david
    Answered on April 05, 2019 at 01:17 PM

    According to our email logs, the emails are indeed sending from our end.  You can view the same logs from your account history page:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Check your spam/junkmail folder to see if the emails are being filtered there.

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    samensclub
    Answered on April 05, 2019 at 01:43 PM
    This morning, I received one email from a form but did not receive the second email from the same form. They both show sent – there is nothing in my spam folder.

    Thanks,

    Ed Carragee

    ...
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    david
    Answered on April 05, 2019 at 02:41 PM

    I did some more testing and each submission was triggering an email to my Gmail account.  If they are inconsistent, you could try a different address as the recipient or send the emails from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    As far as I can tell though, the emails are attempting to send.