Securtiy Warning

  • jeffreyfrankdc
    Asked on April 5, 2019 at 12:00 PM

    My clients have told me that a security warning (attached) appears when they submit the form. It does, though, send and I receive.

    Also, is there an option for a copy of the completed form to be sent to the client's e mail address as well as to me?   Thank you!

    Jotform Thread 1783882 Screenshot
  • Nik_C
    Replied on April 5, 2019 at 1:25 PM

    We're sorry for the inconvenience.

    Could you please let us know what is the website's URL where the form is embedded?

    So we can check this issue further.

    We'll wait for your response.

    Thank you!

  • Nik_C
    Replied on April 5, 2019 at 1:26 PM

    And to be able to send the copy of the completed form to your users, you have to have the autoresponder created: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email


  • dtpllc
    Replied on April 5, 2019 at 2:51 PM

    I don't have it on a site. I send it as a link in an email.

  • Kevin Support Team Lead
    Replied on April 5, 2019 at 3:45 PM

    Share us the form URL so we can have a look on it, this guide will help you getting the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    The error message you provided actually does not refer to the JotForm domain so we need to check if there is an external URL on the form causing that. 

  • Jeffrey
    Replied on April 5, 2019 at 5:14 PM
  • Kevin Support Team Lead
    Replied on April 5, 2019 at 6:42 PM

    As I said above, the issue is related to the link you have as thank you page "https://www.sarasotapsychotherapy.com" as it's not secure, make sure it's secure under the HTTPS protocol, unfortunately, this is not something we can help with as you need to check this on your server settings.