What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    DROPBOX INTEGRATION: Forms display blank Thank You Page

    Asked by CaringSeniorService on February 12, 2013 at 11:45 AM

    http://www.jotformpro.com/CaringSeniorService/SupplyOrderForm

    No notification, submissions and thank you page.  It was working last week.  Please help.

  • Profile Image

    Answered by jefreylandicho on February 12, 2013 at 11:47 AM

    We apologize for any inconvenience this may have caused. Can you please try to do the following?

    1. Clone the form and use the clone form instead.

    2. Re embed the form using IFRAME

    3 . Clear your browser cache and cookies

    If the problem still persist, please let me know and we can look at the next possible solutions. 

     

  • Profile Image

    Answered by CaringSeniorService on February 12, 2013 at 11:52 AM

    Hi.  I cloned the form and used it and same problem.

     

    I also cleared the browser cache and cookies.  I looked at re-embedding the form but I do not understand how to do it.  I'm testing the form in jotform and I have not embedded it anywhere.

     

    Thanks!

  • Profile Image

    Answered by jefreylandicho on February 12, 2013 at 12:10 PM

    Can you please try using noreply@jotform.com as your form notification "Sender Email"; but if youprefer to using the Email Field as sender., I would suggest you to whitelist Jotmails IP Address (Whitelisting JotMails IP Addresses

  • Profile Image

    Answered by CaringSeniorService on February 12, 2013 at 12:18 PM

    Hi.  I will try that but even as I test the form, it would say, zero submissions then I look at the inbox and see the test that I submitted.  My thank you page doesnt display either.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 12, 2013 at 12:49 PM

    @CaringSeniorService

    Thanks for that report. Would you mind resaving your form via Form Builder and see if that makes differences?

    Update us afterwards if the problem still persist so we can escalate the problem to our technical team. Thanks!

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 12, 2013 at 12:53 PM

    Ok, I was able to replicate the problem on my end and it seems like some users reported this as well. I'll forward this to our dev team for further investigation. We'll update you here once it's fixed. Thanks!

  • Profile Image

    Answered by kimberlydaniels11 on February 12, 2013 at 01:13 PM

    my submitters for the forms are all getting blanks... nothing. it looks like it's hanging for a long time and then nothing.. so they are resubmitting and it's causing CHAOS for my company now!!!

     

    I am furious!!!

  • Profile Image

    Answered by jeanettebmz on February 12, 2013 at 01:20 PM

    @kimberlydaniels11

    We are truly sorry to hear that. This issue has already been informed to our developers.

    Another supporter is handling your particular case on your thread

  • Profile Image

    Answered by jeanettebmz on February 12, 2013 at 01:22 PM

    As a temporary workaround, please remove dropbox integration and just leave google drive , this way it will show the thank you page

  • Profile Image

    Answered by jeanettebmz on February 12, 2013 at 04:27 PM

    The issue should be now resolved as confirmed by our Chief Tecnology Officer