What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Don't receive email notification after modification made to the notification

    Asked by eacops on February 12, 2013 at 11:45 AM

    Hi there,

    I would like to make modifications on the email notification, but once I make any change to it, I don't receive the notification. Why is that? I would like to know what filed I can modify, and what I cannot.


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    JotForm Support

    Answered by EltonCris on February 12, 2013 at 12:15 PM

    Hi there!

    Our notification template is highlighy customizable so I would say you can modify it completely to get the desired layout. Have you tried creating two versions of your form notifications, the edited and the untouched version and made a test? I'd suggest to make some trial and error and let us know the result so we can check it here as well. To create another form notification, follow this guide: Receiving Emails on Form Submissions

    We'd also like to know the exact form name in which you are modifying your notification template so we can check it here and check the recipient email address to the bounce list. Thanks!

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    Answered by duadmin on February 12, 2013 at 12:18 PM

    I think its that jotform is broken somewhere. we make NO modifications and ours stopped sending as of yesterday as well. the thank you page doesnt display after submission either.

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    JotForm Support

    Answered by EltonCris on February 12, 2013 at 12:43 PM


    We'd appreciate if you could open a new thread for your issue. Thanks!