How to make Thank You Message appear in screen without scrolling to top?

  • farmcreditIL
    Asked on April 5, 2019 at 12:28 PM

    Our "Thank You/Confirmation" page is way at the top. After submitting, it brings in this page, but the screen is all white. You have to scroll to the top to see the thankyou/confirmation message. People will not understand that's what they have to do. Can you fix this? So when the message displays - it's immediately viewable without having to hunt for it?

    Page URL: https://form.jotform.com/90875367861976
  • jherwin
    Replied on April 5, 2019 at 1:39 PM

    Are you facing this issue on the standalone form or on the webpage you have embedded?

    Could you please provide the webpage URL you have embedded the form if this issue encounters on your webpage?

    If you're using the lightbox embed code, try to remove the 2 in feedback2.js (see screenshot below for reference). 
    1554485949lb Screenshot 10

    Give it a try and let us know how it goes.

  • farmcreditIL
    Replied on April 5, 2019 at 1:51 PM

    I apologize. Yes, it is embedded. Here is the url: https://farmcreditil.com/Tools/text-clubs/Text%20Club%20Contest 

  • farmcreditIL
    Replied on April 5, 2019 at 1:52 PM

    I don't think I can use the lightbox suggestion. this is Sitecore and I'm limited how I bring forms into the page. The other option is not embed it. 


  • farmcreditIL
    Replied on April 5, 2019 at 2:09 PM

    I have to get my e-blast out so I unembedded it and the thank you message shows up in the middle of the page now. I'd prefer to embed in our website, but then the page jumps to the bottom and all you see is white until you scroll to the top where the thank you message is. I don't think people will understand they have to scroll. So I'm abandoning this route for now. Let me know if there's a way to do this for later on.ab

  • Victoria_K
    Replied on April 5, 2019 at 3:14 PM

    It is likely that there is some sort of script conflict on the web page. Our forms are set up to show Thank You message even for a long form, page is supposed to be automatically scrolled to Thank You message on the top. For some reason this does not work for you. 

    I can suggest several options:

    1. To try embedding form using its iframe code, it should handle script conflicts better: Getting-the-Form-iFrame-Code

    2. We can check for CSS code to display the Thank You message at the middle of the page instead of top so users would see it anyways. 

    Please let us know if iframe option will not help.